Returns & Faulty Goods Policy

1. Handmade & Customised Items

Each of our snowglobe tumblers is handmade and personalised to your order. Because of this, returns or refunds are not accepted for change of mind or if incorrect details were provided (such as colour, or design choice).

Please check your order carefully before confirming at checkout.

If you believe your custom-made item is faulty, please follow the steps in Section 4 (Faulty or Damaged Items) below.

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2. Ready-to-Ship Items

Our Ready-to-Ship tumblers are pre-made and available for immediate dispatch.

Because these are not personalised, you have the right to return them within 14 days of receiving your order, provided that:

• The item is unused and in its original packaging, and returned to us the same way it was sent to you ie- securely packaged 

• You contact us first to request a return.

If you wish to return a Ready-to-Ship item, please email us at SALES@BBSPARKLINGSIPS.COM with your order number and reason for return.

Return postage for non-faulty Ready-to-Ship items is the buyer’s responsibility.

If a Ready-to-Ship item is returned to us as “faulty” but, after inspection, is found to be in full working order, the same policy applies as described in Section 4 (Items Found to Be in Working Order) below.

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3. Change of Mind or Incorrect Orders

• Customised / Handmade items: Returns, exchanges, or refunds are not accepted if you change your mind or provided incorrect customisation details (e.g., colour, design).

• Ready-to-Ship items: Returns for change of mind are accepted within 14 days, provided the item is unused and in its original packaging. Return postage is the buyer’s responsibility.

This ensures that all customers understand which items are eligible for return and which are final sale.

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4. Faulty or Damaged Items

We take great care to ensure every item is made to a high standard and checked before dispatch.

If you believe your item is faulty, please contact us within 7 days of delivery at SALES@BBSPARKLINGSIPS.COM with:

• Your order number

• A description of the issue

• Clear photos or videos showing the problem

We may ask you to return the item for inspection before a refund is issued. Please ensure your returned item is packed correctly to ensure we receive it in the same condition you received it in. Failing to do so will result in deductions of the refund if we receive the item not as it should be packed the same as you received it and arrives to us damaged further. 

If a manufacturing fault is confirmed, we will offer 

• A full refund, including the cost of return postage.

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5. Items Returned as “Faulty” but Found to Be in Working Order

If an item is returned to us as “faulty” but, after inspection, is found to be in full working condition, we will:

• Return the item to you, and

• You will be responsible for the cost of return postage.

We reserve the right to deduct reasonable inspection or handling costs from any refund if no fault is found.

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6. Packaging and Care

Minor variations in glitter movement, colour, or handmade finish are normal and form part of the uniqueness of each tumbler. These do not constitute a fault.

To ensure longevity, please follow the care instructions provided with your order.

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7. Your Statutory Rights

Nothing in this policy affects your legal rights under UK consumer law.

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GIFT CARDS ARE NON RETURNABLE/REFUNDABLE AND MUST BE USED WITHIN 1 YEAR

Note: All items returned as faulty are inspected upon receipt. If the item is found to be in full working order, no refund will be issued, and return postage will be charged to the buyer.